Shipping Policy – Dooneay

Thank you for choosing Dooneay. We are committed to providing you with reliable and efficient shipping services. Please review our shipping policy below for details on order processing, delivery times, and more.

1. Order Processing Time

  • All orders placed on our website will be processed within 1-3 business days from the date of purchase. This includes verifying payment, preparing items for shipment, and coordinating with our shipping partners.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

  • Once your order has been shipped, the estimated delivery time is 6-12 business days, regardless of your location worldwide.
  • Delivery times are estimates and may vary depending on factors such as customs processing, local postal services, and unforeseen delays (e.g., natural disasters, transportation disruptions).

3. Shipping Fees

  • We offer free shipping on all orders worldwide. No additional shipping charges will be applied at checkout, regardless of the order value or destination.
  • There is currently no option for expedited or express shipping. All orders are shipped via standard delivery methods.

4. Shipping Destinations

  • We ship to all countries and territories worldwide. If you have questions about shipping to a specific location, please contact our customer service team at [email protected].

5. Order Tracking

  • Once your order has been shipped, we will send you a confirmation email containing a tracking number and a link to track your package.
  • You can also track your order by logging into your account on our website and navigating to the “Order History” section.
  • Tracking information may take 1-2 business days to become available after your order has been shipped.

6. Customs and Duties

  • For international shipments, please note that your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
  • Dooneay is not responsible for any delays caused by customs processing. We recommend checking with your local customs office for more information on applicable fees and regulations.

7. Undelivered Packages

  • If your package is marked as delivered but you have not received it, please check with your local postal service or neighbors first. If you still cannot locate your package, contact our customer service team within 7 days of the delivery date for assistance.
  • In cases where a package is returned to us due to an incorrect or incomplete shipping address provided by you, we will contact you to arrange for re-shipment. Additional shipping fees may apply for re-shipment, unless the error was caused by our team.

8. Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please contact our customer service team at [email protected]. We will be happy to assist you.