Refund Policy – Dooneay

Thank you for shopping with Dooneay. We want to ensure your satisfaction with every purchase. Please review our refund policy below for details on returns and refunds.

1. Eligibility for Refunds

  • You may request a refund if you are not completely satisfied with your purchase, provided that the return is initiated within 60 days of receiving your order.
  • To be eligible for a refund, the product(s) must be returned in their original condition: unused, unaltered, with all original tags, packaging, and accessories intact. Products that show signs of wear, damage, or have been modified may not be eligible for a refund.

2. How to Initiate a Return for Refund

  • To start the return process, please contact our customer service team at [email protected] within 60 days of receiving your order. Include your order number, the name of the product(s) you wish to return, and the reason for the return.
  • Our customer service team will respond to your request within a reasonable time and provide you with a return authorization (RA) number and detailed instructions on how to return the item(s).
  • Do not return any items without first obtaining a return authorization number, as unauthorized returns may be delayed or rejected.

3. Refund Processing

  • Once we receive your returned item(s) and confirm that they meet the eligibility criteria, we will process your refund within 5-10 business days.
  • Refunds will be issued in USD (United States Dollar) to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • We do not offer exchanges; all eligible returns will be processed as refunds.

4. Shipping for Returns

  • While we offer free worldwide shipping for original orders, customers are responsible for the shipping costs associated with returning items, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped). In such cases, please contact our customer service for a prepaid return label.

5. Exceptions

  • Customized or personalized items are not eligible for refunds unless they are defective or damaged upon receipt.
  • Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring your shopping experience is a positive one.